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Our service desk operates 24 x 7 for you to report faults. Self service tools Optus Inbound Service Management or for more sophisticated requirements Optus IntelleManager are also available for control and reporting of your Optus inbound services. Using a Universal Free Access number is simple. Only the prefix changes according to the country from which the call is made.
A Global Free Access number works the same as a toll free call in the country is it operating from. Global Free Access and Universal Free Access numbers are automatically routed to Australia to terminate at your call answering point. The answering point can be an overseas destination, for example to enable you to offer around-the-clock support from different parts of the world. Incoming international calls that are redirected overseas are charged for the incoming call and the outgoing call.
An Australian international reverse charge service for Inbound calls to Australia. Calls are free to the caller, and you pay timed call charges.
Reverse 速 UK | Reverse charge calls to mobile and home phones throughout Australia
Billing and call traffic reporting is provided by Optus Insight Plus a powerful management reporting tool. Please call the billing contact number on your invoice , your assigned service desk or otherwise call , Monday to Friday 8: You can also have a global toll-free contact number or number specific to each country that is routed to Australia.
Contact us now. Create and efficient outbound system for your business and a foundation for the way you reach out to staff and customers. How do you create a business that customers love? It starts with understanding the importance of delivering an outstanding customer experience. Global Roaming I'm traveling to Optus International Inbound Services Communications solutions that encourage the world to call.
Making international calls.
Extend your business reach beyond Australia. Global Free Access - a local toll free number is provided for each country that your require access from, and the call is automatically routed to Australia where it is directed to your desired answering location. Universal Free Access - one global toll free number gives your customers the ability to contact you from any of the participating countries. Here are just some of the many features available on each of these services: